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FAQ

HOW DO I CONTACT CUSTOMER SERVICE?
You can email our staff, hello@osomwear.com. 
You can also get in touch with us on Facebook, Twitter or Instagram! 
Customer Service: hello@osomwear.com 
Facebook: www.facebook.com/osomwear
Twitter: @osomwear 
Instagram: osomwear
 
HOW DO I PLACE AN ORDER ONLINE?
You can place an online order by visiting the OSOMWEAR.com shop page. If you are having difficulty placing an order online or you have questions regarding the ordering process please contact our staff (hello@osomwear.com). 
OSOM (SuperHot Designs LLP) is based in Bombay, India. All orders are processed in INR.
 
WHAT PAYMENT METHODS DO YOU ACCEPT?
OSOM WEAR accepts all major credit and debit cards.
 
HOW DO I FIND OUT THE STATUS OR MAKE A CHANGE TO AN EXISTING ORDER?
To view the status of an existing domestic order please go to our shipping partner Delhivery website and input your tracking number. 
If you are tracking an international package, or if you chose a different shipper as your shipping option, please visit their website and input your tracking number. 
If your order has not yet been shipped and you would like to make a change or cancel your order please contact our staff (hello@osomwear.com).
 
WHY WAS MY ORDER DECLINED?
If your order was declined, it may be due to the billing address. If the billing information you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer along with the card number, expiration and security code and attempt to re-order online. 
If you continue to experience problems placing an online order, please contact our staff (hello@osomwear.com).

RETURN POLICY

Awesome designs are the best, but customer happiness is super best. In other words, we want to be sure you're over the moon about your OSOM product, which we custom create and carefully print especially for you. If your OSOM order isn't exactly what you expected, we'll gladly replace any items you are unsatisfied with or that arrive damaged or defective. No cash refunds or Size Exchanges.

 

Thank you for shopping at OSOM