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FAQ

HOW DO I CONTACT CUSTOMER SERVICE?
You can email our staff, hello@osomwear.com. 
You can also get in touch with us on Facebook, Twitter or Instagram! 
Customer Service: hello@osomwear.com 
Facebook: www.facebook.com/osomwear
Twitter: @osomwear 
Instagram: osomwear
 
HOW DO I PLACE AN ORDER ONLINE?
You can place an online order by visiting the OSOMWEAR.com shop page. If you are having difficulty placing an order online or you have questions regarding the ordering process please contact our staff (hello@osomwear.com). 
OSOM (SuperHot Designs LLP) is based in Bombay, India. All orders are processed in INR.
 
WHAT PAYMENT METHODS DO YOU ACCEPT?
OSOM WEAR accepts all major credit and debit cards.
 
HOW DO I FIND OUT THE STATUS OR MAKE A CHANGE TO AN EXISTING ORDER?
To view the status of an existing domestic order please go to our shipping partner Delhivery website and input your tracking number. 
If you are tracking an international package, or if you chose a different shipper as your shipping option, please visit their website and input your tracking number. 
If your order has not yet been shipped and you would like to make a change or cancel your order please contact our staff (hello@osomwear.com).
 
WHY WAS MY ORDER DECLINED?
If your order was declined, it may be due to the billing address. If the billing information you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer along with the card number, expiration and security code and attempt to re-order online. 
If you continue to experience problems placing an online order, please contact our staff (hello@osomwear.com).

Thank you for shopping at OSOM

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Happiness Guaranteed

Awesome designs are the best. But customer happiness is the super best. In other words, we want to be sure you're over the moon about your OSOM product, which we custom created and carefully printed especially for you. We triple check every step along the way to guarantee quality. Although we cannot accept returns on these custom printed products, if your OSOM order isn't exactly what you expected, we'll gladly replace any items you are unsatisfied with or that arrive damaged or defective. We want you to be happy with every OSOM purchase. Guaranteed.

All our new Tees & Tanks are tri-blend fabric (blend of polyester, cotton, and rayon) which is super-soft and doesn't keep heat trapped between the fabric and your skin. Making tri-blend t-shirts ideal for an active day at the gym or an inactive day lounging around the house, plus it gives soft comfort and super durability.

You can expect to receive your order within 7-10 business days, and its only because all orders are custom made.